The practical part
Shipping
- We ship across India.
- Ready pieces are dispatched within 3–5 working days; custom pieces take about three weeks, agreed with you before we begin.
- Delivery is ₹99, and free on orders of ₹2,500 or more. The exact figure is shown at checkout before you pay.
- All prices include GST — the price you see is the price you pay.
- Every order is prepaid through Razorpay. Nothing is packed until the payment goes through, and an unpaid order releases itself.
Returns & exchanges
- Wrong size? Write to us within 7 days of delivery and we’ll arrange a size exchange where the piece exists in another size.
- One-of-one pieces have no second copy by nature — they are exchange-only, against another piece or a custom order of the same value.
- Anything that arrives damaged or not as described: tell us within 48 hours with a photograph and we’ll make it right — replacement, repair or refund, your choice.
- Handwoven cloth carries slight irregularities of weave and dye. They are the mark of the hand that made it, not defects.
Reaching us
Email contactriniseal@gmail.com or DM @riniseal. The studio is in Kolkata and replies within two working days.